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Listen to Every Customer

TotalCX combines AI, automation technology and an award-winning cloud phone system with call performance training and people power to help automotive dealers identify and respond to service issues and sales opportunities in real-time.

The Only System You Need.

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80 of the largest 150 dealer groups use TotalCX

 


TotalCX is the best combination of hardware and software in call tracking. It’s the only solution that gives me the ability to hold both employees and our marketing partners accountable for performance.

Jim Priegel Vice President Operations, Russ Darrow Group

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Why TotalCX


    Instant-AI-Observation-Icon-1
    Instant AI observation and reporting of all customer interactions.
    Immediate-Notifications-icon-1
    Immediate notifications of missed opportunities.
    Customizable-Reports-icon-1

    Customizable reports and actionable analytics.

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    Complete platform to oversee telephony and call accountability.
     
    Comprehensive-logo-1

    Comprehensive integrations with industry CRM and DMS platforms.

100%

Track all calls in and out of your dealership.

30%

Decrease expenses by 30% with a combined phone system and analytics platform.

1,000,000,000+

Rely on AI summaries based on data from over 1 billion calls.

Our Integration Partners

TotalCX boasts a powerful ecosystem of technology partners in the retail automotive industry.

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Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.

 

– CARLO CASTILLO
CRAIG ZINN AUTOMOTIVE GROUP

Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.

 

– JOHN VINCENT
APEX AUTOMOTIVE GROUP

Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.

 

– BRIAN COLE
ED NAPLETON AUTO GROUP

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Our Awards

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Elevate your Customer Experience
 
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