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Jeff Bounds comes to InteractiveTel with 23 years of experience in the automotive space both in retail, and as an industry consultant.For the past 4 years, Jeff was the National Account Director for Dominion Dealer Solutions where he developed major partnerships with OEM’s and major dealer groups. “We are extremely excited to have Jeff on our team. His wealth of experience will definitely be a game changer for our company and the...

InteractiveTel CTO, Gary Graves will be a feature speaker at the Internet Battle Plan in Clearwater, FL Feb. 12-13.In today’s fiercely competitive retail environment, every dealership must be operating at maximum efficiency. Every profit center must be synergistically integrated with every other department in the dealership while, at the same time, producing their maximum profitability. According to Internet Battle Plan founder Jim Ziegler, your only choices are grow or die.InteractiveTel’s topic...

In 2016, Swedbank debuted “Nina.” By early this year, Nina was having 45,000 or so conversations with customer per month, WIRED reports. As Swedbank’s first customer service chatbot, Nina successfully answers eight out of 10 inquiries without human intervention.According to research, excellent customer experience (CX) is:Personalized Always on Real-time Consistent Omni-channelBecause artificial intelligence (AI) can help with each of these targets, part two of my “What is Customer Service in 2017?” series was Bots for...

In a recent blog post, Google announced their Cloud Speech API has reached General Availability (GA). The Cloud Speech API allows developers to include pre-trained machine learning models for cognitive tasks such as video, image and text analysis in addition to dynamic translation. The Cloud Speech API was launched, in open beta, last summer.Cloud Speech API takes advantage of Google’s neural network-based speech recognition that has its roots in Google’s own...

Google Cloud Platform’s coolest perks are the things that Google puts together for you to use on the platform with little to no effort, such as the newest pre-trained machine learning model on offer, their very own Cloud Speech API. The same extremely well-trained and powerful speech recognition API that powers numerous Google services that people use every day, such as Search and Assistant, is now out on general availability for...

InteractiveTel is using Cloud Speech API in solutions that track, monitor and report on dealer-customer interactions by telephone. Google is allowing third-party developers to access its speech recognition technology with the help of its Cloud Speech API, which has become generally available.Cloud Speech, which allows developers to convert audio to text with a simple to use API, was introduced in open beta in summer 2016, and is built on the core technology...

The same tools that handle the speech recognition features in Google Assistant can now be used by a larger audience. The Google Cloud Speech API, which went into open beta in the summer of 2016, is now generally available for all third-party developers.Google says that the Cloud Speech API can recognize over 80 languages and variants. Developers can, among other things, create products and services using those tools to transcribe the...

LAST YEAR, SWEDBANK in Sweden “hired” Nina, a dynamo of a company rep. Nina is adept at interacting with customers on the bank’s website, answering their questions and routing them to the right human representative. She typically engages in some 45,000 conversations a month and successfully answers eight out of 10 inquiries.But aside from her stellar performance, there’s something else notable about Nina: She’s a bot.Not only can Nina understand and...