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InteractiveTel CTO, Gary Graves will be a feature speaker at the Internet Battle Plan in Clearwater, FL Feb. 12-13.In today’s fiercely competitive retail environment, every dealership must be operating at maximum efficiency. Every profit center must be synergistically integrated with every other department in the dealership while, at the same time, producing their maximum profitability. According to Internet Battle Plan founder Jim Ziegler, your only choices are grow or die.InteractiveTel’s topic...

In 2016, Swedbank debuted “Nina.” By early this year, Nina was having 45,000 or so conversations with customer per month, WIRED reports. As Swedbank’s first customer service chatbot, Nina successfully answers eight out of 10 inquiries without human intervention.According to research, excellent customer experience (CX) is:Personalized Always on Real-time Consistent Omni-channelBecause artificial intelligence (AI) can help with each of these targets, part two of my “What is Customer Service in 2017?” series was Bots for...

In a recent blog post, Google announced their Cloud Speech API has reached General Availability (GA). The Cloud Speech API allows developers to include pre-trained machine learning models for cognitive tasks such as video, image and text analysis in addition to dynamic translation. The Cloud Speech API was launched, in open beta, last summer.Cloud Speech API takes advantage of Google’s neural network-based speech recognition that has its roots in Google’s own...

Google Cloud Platform’s coolest perks are the things that Google puts together for you to use on the platform with little to no effort, such as the newest pre-trained machine learning model on offer, their very own Cloud Speech API. The same extremely well-trained and powerful speech recognition API that powers numerous Google services that people use every day, such as Search and Assistant, is now out on general availability for...