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News & Media

Posted on February 23, 2018
News & Media

Jeff Bounds comes to InteractiveTel with 23 years of experience in the automotive space both in retail, and as an industry consultant.For the past 4 years, Jeff was the National Account Director for Dominion Dealer Solutions where he developed major partnerships with OEM’s and major dealer groups. “We are extremely excited to have Jeff on our team. His wealth of experience will definitely be a game changer for our company and the...

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Posted on January 8, 2018
News & Media

InteractiveTel CTO, Gary Graves will be a feature speaker at the Internet Battle Plan in Clearwater, FL Feb. 12-13.In today’s fiercely competitive retail environment, every dealership must be operating at maximum efficiency. Every profit center must be synergistically integrated with every other department in the dealership while, at the same time, producing their maximum profitability. According to Internet Battle Plan founder Jim Ziegler, your only choices are grow or die.InteractiveTel’s topic...

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Posted on June 19, 2017
News & Media

In 2016, Swedbank debuted “Nina.” By early this year, Nina was having 45,000 or so conversations with customer per month, WIRED reports. As Swedbank’s first customer service chatbot, Nina successfully answers eight out of 10 inquiries without human intervention.According to research, excellent customer experience (CX) is:Personalized Always on Real-time Consistent Omni-channelBecause artificial intelligence (AI) can help with each of these targets, part two of my “What is Customer Service in 2017?” series was Bots for...

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Posted on May 5, 2017
News & Media

In a recent blog post, Google announced their Cloud Speech API has reached General Availability (GA). The Cloud Speech API allows developers to include pre-trained machine learning models for cognitive tasks such as video, image and text analysis in addition to dynamic translation. The Cloud Speech API was launched, in open beta, last summer.Cloud Speech API takes advantage of Google’s neural network-based speech recognition that has its roots in Google’s own...

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