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News & Media

InteractiveTel is using Cloud Speech API in solutions that track, monitor and report on dealer-customer interactions by telephone. Google is allowing third-party developers to access its speech recognition technology with the help of its Cloud Speech API, which has become generally available.Cloud Speech, which allows developers to convert audio to text with a simple to use API, was introduced in open beta in summer 2016, and is built on the core technology...

The same tools that handle the speech recognition features in Google Assistant can now be used by a larger audience. The Google Cloud Speech API, which went into open beta in the summer of 2016, is now generally available for all third-party developers.Google says that the Cloud Speech API can recognize over 80 languages and variants. Developers can, among other things, create products and services using those tools to transcribe the...

LAST YEAR, SWEDBANK in Sweden “hired” Nina, a dynamo of a company rep. Nina is adept at interacting with customers on the bank’s website, answering their questions and routing them to the right human representative. She typically engages in some 45,000 conversations a month and successfully answers eight out of 10 inquiries.But aside from her stellar performance, there’s something else notable about Nina: She’s a bot.Not only can Nina understand and...

Too many dealerships are missing opportunities on a big percentage of incoming calls Your website looks fantastic. Your VDPs are chock-full of details and fully optimized. On Google reviews, you’re the best store in town. After all that time and money spent, your phones are ringing.Now what? If you’re like a majority of dealerships, you’re missing opportunities on a big percentage of those calls—and flushing a lot of marketing dollars down the...