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ROI Tracking

We Maintain and Grow Your Company’s Health With Our
Advanced Services

Our Solutions

Total Track

Total Track is the ONLY complete call recording solution in the automotive industry that works with any existing phone system. Our cloud-based system provides call tracking and recording of all inbound or outbound calls including mobile and text messaging with no per minute charges. We have API integration for most major CRM systems for seamless customer management. Customer interaction analysis is the process of collecting and analyzing interaction data between a business and its customers to improve service and reduce lost opportunities.

When a customer calls into your business, the software recognizes and tags keywords that you’ve chosen, and automatically alerts the appropriate person if the call starts to go south. This tool is the most effective tool available to root out systemic phone handling problems, win back missed opportunities, and determine which marketing campaigns return maximum ROI.

Features

  • USA, Canada + Puerto Rico: Every plan includes free local and long distance calling anywhere in the USA, Canada and now Puerto Rico.
  • Integrations: Now you can connect your favorite CRM to our service, and add Click-to-Call within your web browser.
  • Voice Platform: Add and edit as many users, devices, and groups regardless of your plan size.
  • Provisioning: Automatically connect Cisco, Obihai, Grandstream, Polycom, and Yealink phones with one click!
  • Call Flows: Use the drag-and-drop Call Flow manager to easily configure your service features.
  • Advanced Voicemail: Our Advanced Voicemail delivers your messages to your phone, smartphone, and email.
  • Time of Day: Setup and manage features based on time and dates on your choosing.
  • DISA Dialing: Access your phone system, dial extensions, and mask your Caller-ID from any other phone.
  • Conferencing: Build you own custom Conference Call bridges utilizing your unused lines.
  • Hot Desk Extensions: Setup and login as a portable user to receive your calls on someone else’s phone.
  • Faxing: With Platform you can send and receive Faxes from your email on any number.
  • Developer Features: Connect to us and build custom developments with advanced APIs and Webhooks.
  • Find Me Follow Me: Add your mobile and other phones into our Platform for a truly unified solution.
  • Intercom and Paging: Create intercom and paging groups, with full support for intercom on all major brands.
  • Menus and Routing: Record and build custom Menus via Call Flows where callers press 1, 2, 3, etc.
  • Ringing Groups: Ring multiple phones, devices, users, and groups at once by creating Groups and Ring Groups.
  • Redundant Data Centers: Our cloud Platform is incredibly reliable and always available, even if your down or offline.

Additional Features

  • Local Phone Numbers
  • Toll-free Phone Numbers
  • Unlimited Minutes
  • Managed Phone System
  • Auto-Attendants
  • Multi-Level Menus
  • Call Flows
  • Call History
  • Music on Hold
  • Extensions
  • Virtual Extensions
  • Real-time Registrations
  • Real-time Presence
  • PBX Connector
  • Call Recording (Beta)
  • Caller-ID Name
  • Caller-ID Prepend
  • Desk Phones
  • Softphone Apps
  • Conference Phones
  • Analog Adapters (ATAs)
  • Mobile/Landline Devices
  • Do Not Disturb
  • Voicemail Boxes
  • Voicemail to Email
  • Fax to Email
  • Hot Desking
  • HD Calling
  • Fax Boxes
  • SMS/MMS Messaging (Beta)
  • Call Forwarding
  • Call Transfers
  • Call Parking
  • 3-way Calling
  • Dial Directories
  • DISA
  • Blacklists
  • Play Media
  • Ring Groups
  • Intercom and Paging
  • Group Features
  • Feature Codes
  • Conference Bridge
  • Number Manager
  • Text to Speech

Call Tracking

We deliver alerts via SMS or email in moments according to department, sales agents, and customizable criteria.

InteractiveTel’s Mobile and SMS Tracking product allows you to record and monitor text messages with customers.
Features include:

  • Text Enabled Local and Toll Free Numbers
  • Opt-in / Opt-out Options
  • CRM Integration
  • Mobile and Desktop Sync

ROI & Call Tracking