We Maintain and Grow Your Company’s Health With Our
Total Track is the ONLY complete call recording solution in the automotive industry that works with any existing phone system. Our cloud-based system provides call tracking and recording of all inbound or outbound calls including mobile and text messaging with no per minute charges. We have API integration for most major CRM systems for seamless customer management. Customer interaction analysis is the process of collecting and analyzing interaction data between a business and its customers to improve service and reduce lost opportunities.
When a customer calls into your business, the software recognizes and tags keywords that you’ve chosen, and automatically alerts the appropriate person if the call starts to go south. This tool is the most effective tool available to root out systemic phone handling problems, win back missed opportunities, and determine which marketing campaigns return maximum ROI.
We deliver alerts via SMS or email in moments according to department, sales agents, and customizable criteria.
InteractiveTel’s Mobile and SMS Tracking product allows you to record and monitor text messages with customers.