There is no need to have multiple communication providers. Our cloud-based system provides over 50 features including Call Center Suite, Recording of all Calls, Call Tracking of all inbound, and outbound calls, and mobile and text messaging with no per-minute charges.
We’ve Got You Covered
Key Word Spotting
Automatically detects spoken words and phrases in live conversations and sends alerts to engage management.
Live Text Call Monitoring
View or listen in on any call in progress with automatic key word or phrase highlighting.
Mishandled Call Detection
Be alerted the moment a call is being mishandled and take corrective action.
Missed Opportunity Detection
Know when opportunities are being missed and save them.
Analytics & Reporting
Power filtering, sorting and grouping allow you to view your data the way you want.
Whisper & Barge
Listen and join a live call in progress and take the call over. Also great for training agents.
YOU ARE MISSING 90% OF YOUR CALLS IF YOU’RE DEPENDING ON A CALL TRACKING COMPANY
Only InteractiveTel allows you to record, analyze and act on every inbound and outbound call in real time.