Get Smart!
Drive Success with InteractiveTel’s Sales & Service Intelligence Engine
- Monitor Sales & Service Interactions
- Source Inbound Leads
- Recording & Transcribe Calls in Real Time
- Spot Keywords and Analyze Sentiment
- Detect Mishandled Service Calls
- Identify Missed Sales Opportunities
- Act on Real-time Email and Text Alerts
- Receive Reports and Actionable Analytics
Plus, Our Customer Experience Engine works with any On-Prem or Cloud Phone System, including our own award-winning Smart Communications System.
Now, That’s Smart!
InteractiveTel's Hosted Phone System & TotalCX Customer Experience Platform
InteractiveTel cloud-based business phone system offers comprehensive communications functionality and unmatched, AI-powered functionality that helps automotive dealers identify and respond to service issues and sales opportunities in real time. No more missed revenue opportunities
TotalCX patented conversational AI platform revolutionizes lead sourcing and conversion, sales monitoring and service monitoring. By delivering actionable data in real time, InteractiveTel innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.
Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.
TotalCX Customer Experience Platform is rich in features that have a big impact on a business’s bottom line. Using the power of artificial intelligence, users can exponentially multiply the capability and effectiveness of all types of sales and service teams. This functionality, combined with proprietary call tracking, recording and reporting features, means better service, faster sales and more satisfied customers.
Hosted Phone System
Future-proof your phone system with our hosted PBX service that’s always on and always up to date. With built-in Call Recording, Call Tracking, Dynamic Number Insertion, Conversational AI, CRM Integration and Click to Call, it’s more than a phone system, it’s a business intelligence engine.
TotalCX Call Recording
Record every inbound and outbound call. Connect to any phone system – on-premises, cloud or InteractiveTel’s own Hosted Phone System – and get Call Recording, Call Tracking, Dynamic Number Insertion, Conversational AI, CRM Integration, Click to Call and more!
Conversational AI
Get real-time transcription of every call including built-in customized keyword and phrase spotting with sentiment analysis. Actionable alerts sent to your email or text identify mishandled service calls and missed sales opportunities in real-time so you can instantly intercede.
Mobile Conversation Tracking
Sales reps rely on their personal mobile phones to contact customers quickly. The upside is they’re more responsive; the downside is their calls and texts can’t be tracked … until now. InteractiveTel offers the only standalone mobile app that records and tracks calls and texts for total accountability.
Virtual Call Center
Handle customer service and sales calls like the pros across all your dealer locations and business development centers. Our virtual call center is a cloud-based subscription service that gives you the functionality of a professional call center without the high costs.
InteractiveTel Integrates with Popular DMS, CRM and Marketing Automation Tools
Why Leading Auto Dealers Depend on InteractiveTel
Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.”
– CARLO CASTILLO
CRAIG ZINN AUTOMOTIVE GROUP
Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.
– JOHN VINCENT
APEX AUTOMOTIVE GROUP
Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.
– BRIAN COLE
ED NAPLETON AUTO GROUP
Ready to Trade In Your Phone System for a Customer Experience Intelligence Engine?
Take it for a test drive. Set up a demo today!