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Three Easy Steps to Managing a Mobile Workforce
According to Statista, the current number of smartphone users in the world today is 6.648 billion, and this means 83.72% of the world’s population owns a smartphone. No wonder though – phones are becoming more and more important in our society, where you need to be connected all the time. Thus, it’s unsurprising that the demand for mobile phones has gone up. As more and more people are working from home or in the field you need to consider how your company’s technology can be utilized for managing your mobile workforce. Whether you are issuing company devices or you are allowing them to BYOD (bring your own device), you’ll need a strategy for issuing, implementing, and maintaining company communications. Here are three easy steps to manage a mobile workforce.
Choosing a platform that can be accessed by any device
Choosing a platform to meet the demanding needs of hundreds or even thousands of employees can be a challenge to undertake. It needs to be easy to use, easy to implement, and easy to manage or it can cost a company thousands of dollars when they roll it out. When employees find a new application easy to use, they are more likely to be productive and use it often. They will tell their family, friends, and coworkers about it. Happy employees are typically more efficient and productive. The InteractiveTel mobile app does just that! You can quickly download on any device, use your assigned login and make calls just like you would at your desk. The app keeps work calls separate from your personal device so your employees don’t have to switch back and forth between two cell phones. Easily make a call from anywhere using any device!
Never lose a customer contact or conversation
Not only is it important to have an app that is easy to use, but you also want to look for an app that stays up to date with the latest technology. Being able to pull call recordings, and voicemail messages and use the company chat to communicate is imperative in this day and age for employees. If you have a sales team, you don’t want to lose the calls they make to their clients. Easily manage their communication by recording calls for quality assurance. You can also use analytics to search their calls for foul language or keywords. Being able to listen to recorded calls whether the employee is inside or outside of the office is key for management to ensure their employees are being held accountable. Furthermore, if an employee leaves the company, conversations and contact information is still available for the company to use and transfer to a new account executive for customer follow-up.
Easily scale and train your new employees
As businesses grow there can be a lot of change between employees switching teams, departments, and job roles. New employees come on board and many take new job roles within an organization. Using InteractiveTel’s platform you can easily assign roles, locations and switch departments through an online portal. When a remote or mobile employee needs to change roles, an admin can log in to the portal and make changes to the employee’s profile. When an employee gets a promotion, the admin can make changes that take place in real-time to allow that employee to gain visibility into the communication of their new team. It makes onboarding easier than ever. There’s a library of training resources for the new employee to access as they take on their role. If implementing the system as a whole, InteractiveTel does onsite training to ensure the rollout goes smoothly. No more learning curve with this technology! Your employees will be able to immediately gain access to the communication information they need to help their teams thrive and grow!
If you are interested in learning more about how to manage your mobile workforce, you can also schedule a brief conversation with one of our team members to help you get started with evaluating a solution for your business. Let us take the guesswork out of your communications!
Blog Author: Crystal Jackson
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