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Call Center/Contact Center Software

Contact Center as a Service (CCaaS) is the ultimate solution for businesses looking to grow their customer base and reduce costs.

Are you looking for a new way to communicate with your customers?

Our Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without significant investment. We offer ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities. With our CCaaS solution, you can have all of these features at an affordable price.

You don’t have to worry about expensive hardware or software costs because we provide everything needed to run your contact center from one location or multiple locations worldwide. All of this comes at an affordable price so that it won’t break your budget either.

Have a centralized contact center? We have a solution for you. Our contact software will enable your centralized contact center to call for all your offices throughout a City, State, or Country. Your call will have a local number appearance on the outbound and inbound, and your local office’s CRM will post the call for accountability.

Features

  • Single-View Omnichannel
  • Preview Dialer
  • Smart Outbound Routing
  • Call Recording
  • QA Appraisal
  • CRM Integration
  • Open API
  • Outbound Caller ID
  • Click to Dial
  • Detail Reporting
  • Campaign Dashboard
  • Scheduled Callbacks
  • Interaction History
  • Conversation Bundling
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