Real-Time Conversation Analytics
During the call, our live transcription of every call has built-in sentiment analysis and essential phrase spotting. Our analytics allows InteractiveTel to deliver actionable intelligence as situations unfold.
Because the transcription is processed in real-time, the business can receive actionable alerts about calls. At the same time, they are handled professionally.
Businesses can create their keywords or phrases, and once the desired content is found in the transcript, our engine will trigger alerts to be delivered to specific individuals in real-time.