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Conversational AI

Real-Time Insights into Customer Interactions

Next-day call data is too little, too late! Take instant action with InteractiveTel’s Conversational AI.

Conversational AI is powered by artificial intelligence to help you drill down into customer interactions while they’re happening – in real time.  When paired with live call recording and transcription, conversational AI delivers sentiment analysis and keyword spotting, which trigger real-time alerts via email or text.

That means you can solve customer problems and seize sales leads mid-call. No more missed revenue opportunities!

Features of Conversational AI

Keyword Spotting

Automatically detects words and phrases in live conversations and converts to text.

Sentiment Analysis

Monitors interactions with built-in phrase spotting and tone detection.

SMS/Email Alerts

Alerts let you know instantly when keyword or phrase has been detected.

Live Call Monitoring

View live transcripts of calls in progress with keywords or phrases highlighted.

Hang-up Notification

Alerts you when callers hang up after being on hold so you can return their calls.

Appointment Extraction

Monitors calls and spots when sales or service appointments are made.

Mishandled Call Detection

Alerts a manager when a call is being mishandled so they can intervene.

Missed Opportunity Detection

Identifies potential sales opportunities so supervisors can coach to close.

Benefits of Conversational AI

Conversational AI delivers a range of benefits, including:

  • Improved customer service
  • Instant customer problem resolution
  • Identifying and correcting internal performance issues more quickly
  • Converting more calls into service appointments
  • Increased sales from fewer missed opportunities
  • On-the-spot agent training
  • Leading indications of customer problems and buying trends
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Ready to Trade In Your Phone System for a Customer Experience Intelligence Engine?

Take it for a test drive. Set up a demo today!

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