The Most Comprehensive Customer Experience Intelligence Engine.

Track Calls & Source Inbound Leads
Monitor Sales & Service Interactions
Record & Transcribe Calls in Real Time
Spot Keywords and Analyze Sentiment
Detect Mishandled Service Calls
Identify Missed Sales Opportunities
Act on Real-time Email and Text Alerts
Perfect Call Performance with SenseiCX
Get Reports and Actionable Analytics
GuardianCX Call Center Experts as an Extension of your Sales & Service Team

Plus, the TotalCX Customer Experience Platform works with any On-Prem or Cloud Phone System, including OUR own Award-Winning Phone System.

Now, That's Smart!

SET UP A DEMO

TotalCX: End-to-End Customer Experience Intelligence Engine

TotalCX combines AI and automation technology with call performance training and people power to help automotive dealers identify and respond to service issues and sales opportunities in real time.

No More Missed Revenue Opportunities

TotalCX uses the power of AI and automation to multiply the effectiveness of sales and service teams. Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that results in better service, faster sales and more satisfied customers.

LEARN MORE

TotalCX Exclusive People-Powered Solutions

Interactions between your team and your customers can mean the difference between success and failure. That’s why we’ve added these people-powered solutions to the TotalCX platform.

GuardianCX

Never miss an opportunity again. Respond to sales and service on time, every time with GuardianCX. Our expert call center agents will engage immediately to get mishandled calls back on track or save missed sales opportunities.

LEARN MORE

SenseiCX

Our industry-leading phone training program helps your sales and service agents master the art of conversation. Our experts listen to calls and train your agents on proper techniques – not call scripts – for lasting improvements in call performance.

LEARN MORE

Customize Your TotalCX Platform

1 Start with Your Existing Phone System or Switch to Ours

TotalCX Cloud

Get all TotalCX core features via API to your existing cloud PBX system.

TotalCX OnPrem

Get all TotalCX core features via API to your existing on-premises PBX system.

TotalCX Hosted PBX

Get all TotalCX core features built into our Hosted PBX system.

Includes Core Functionality:

Inbound & Outbound Call Recording
Dynamic Number Insertion

Call Tracking
Click to Call
CRM Integration

Post-Call Alerts
Keyword & Key Phrase Extraction

2 Upgrade Your Package

Plus

Sales Call Summaries
Sales Call Scoring

Performance

Sales Call Summaries
Sales Call Scoring
Real-time Transcription
Real-time Alerts

Premium

Sales Call Summaries
Sales Call Scoring
Real-time Transcription
Real-time Alerts
SenseiCX

3 Select Add-on Solutions

Sales Call Summaries
Sales Call Scoring

Real-time Transcription
Real-time Alerts

Mobile App
BDC/Call Center Seats

SenseiCX
GuardianCX

Additional Features

Local Phone Numbers
Toll-free Phone Numbers
Unlimited Minutes
Managed Phone System
Auto-Attendants
Multi-Level Menus
Call Flows
Call History
Music on Hold
Extensions
Virtual Extensions
Real-time Registrations
Real-time Presence
PBX Connector
Call Recording (Beta)

Caller-ID Name
Caller-ID Prepend
Desk Phones
Softphone Apps
Conference Phones
Analog Adapters (ATAs)
Mobile/Landline Devices
Do Not Disturb
Voicemail Boxes
Voicemail to Email
Fax to Email
Hot Desking
HD Calling
Fax Boxes
SMS/MMS Messaging (Beta)

Call Forwarding
Call Transfers
Call Parking
3-way Calling
Dial Directories
DISA
Blacklists
Play Media
Ring Groups
Intercom and Paging
Group Features
Feature Codes
Conference Bridge
Number Manager
Text to Speech

See the TotalCX Customer Experience Intelligence Engine in Action

Take it for a Test Drive Today!

SET UP A DEMO