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Drive Success with TotalCX Customer Experience Platform

  • Track Calls & Source Inbound Leads
  • Monitor Sales & Service Interactions
  • Record & Transcribe Calls in Real Time
  • Spot Keywords and Analyze Sentiment
  • Detect Mishandled Service Calls
  • Identify Missed Sales Opportunities
  • Act on Real-time Email and Text Alerts
  • Perfect Call Performance with SenseiCX
  • Get Reports and Actionable Analytics

Plus, the TotalCX Customer Experience Platform works with any On-Prem or Cloud Phone System, including our own award-winning Smart Communications System.

Now, That's Smart!

TotalCX: End-to-End Sales & Service Intelligence Engine

TotalCX combines AI and automation technology with call performance training and people power to help automotive dealers identify and respond to service issues and sales opportunities in real time.

Diagram of TotalCX Customer Experience

No More Missed Revenue Opportunities

TotalCX uses the power of AI and automation to multiply the effectiveness of sales and service teams. Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that results in better service, faster sales and more satisfied customers.

TotalCX Exclusive People-Powered Solutions

Interactions between your team and your customers can mean the difference between success and failure. That’s why we’ve added these people-powered solutions to the TotalCX platform.

GuardianCX

Never miss an opportunity again. Respond to sales and service on time, every time with GuardianCX. Our expert call center agents will engage immediately to get mishandled calls back on track or save missed sales opportunities.

SenseiCX

Our industry-leading phone training program helps your sales and service agents master the art of conversation. Our experts to listen to every single call and train your agents on proper techniques – not call scripts – for lasting improvements in call performance.

Customize Your TotalCX Platform

1

Start with Your Existing Phone System or Switch to Ours

TotalCX Cloud

Get all TotalCX core features via API to your existing cloud PBX system.

TotalCX OnPrem

Get all TotalCX core features via API to your existing on-premises PBX system.

TotalCX Hosted PBX

Get all TotalCX core features built into our Hosted PBX system.

Includes Core Functionality:

  • Inbound & Outbound Call Recording
  • Dynamic Number Insertion
  • Call Tracking
  • Click to Call
  • CRM Integration
  • Post-Call Alerts
  • Keyword & Key Phrase Extraction

2

Upgrade Your Package

Plus

Sales Call Summaries
Sales Call Scoring

Performance

Sales Call Summaries
Sales Call Scoring
Real-time Transcription
Real-time Alerts

Premium

Sales Call Summaries
Sales Call Scoring
Real-time Transcription
Real-time Alerts
SenseiCX

3

Select Add-on Solutions

  • Sales Call Summaries
  • Sales Call Scoring
  • Real-time Transcription
  • Real-time Alerts
  • Mobile App
  • BDC/Call Center Seats
  • SenseiCX
  • GuardianCX

Additional Features

  • Local Phone Numbers
  • Toll-free Phone Numbers
  • Unlimited Minutes
  • Managed Phone System
  • Auto-Attendants
  • Multi-Level Menus
  • Call Flows
  • Call History
  • Music on Hold
  • Extensions
  • Virtual Extensions
  • Real-time Registrations
  • Real-time Presence
  • PBX Connector
  • Call Recording (Beta)
  • Caller-ID Name
  • Caller-ID Prepend
  • Desk Phones
  • Softphone Apps
  • Conference Phones
  • Analog Adapters (ATAs)
  • Mobile/Landline Devices
  • Do Not Disturb
  • Voicemail Boxes
  • Voicemail to Email
  • Fax to Email
  • Hot Desking
  • HD Calling
  • Fax Boxes
  • SMS/MMS Messaging (Beta)
  • Call Forwarding
  • Call Transfers
  • Call Parking
  • 3-way Calling
  • Dial Directories
  • DISA
  • Blacklists
  • Play Media
  • Ring Groups
  • Intercom and Paging
  • Group Features
  • Feature Codes
  • Conference Bridge
  • Number Manager
  • Text to Speech

See the TotalCX Sales & Service Intelligence Engine in Action

Take it for a Test Drive Today!

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