TotalCX Call Recording works with any premises-based phone system or hosted PBX, including InteractiveTel’s Hosted PBX, to record and monitor every inbound and outbound call in real time.
TotalCX is a trusted call recording platform that’s used by organizations for applications, such as:
- Ensuring service quality
- Resolving disputes
- Training sales and service agents
- Complying with legal or regulatory requirements
TotalCX includes these critical features:
Recording Disclaimers automatically inform caller that the call is being recorded.
Recording Kill Switch stops a call from being recorded.
Agent-Only Recording enables call recording for only the agent.